Absolutely, returns and exchanges are available on sale items except personalised items and goods without hygiene strips, these will include lingerie e.g. knickers, briefs, bodysuits
Our 90 Day Returns & Exchange Policy
Last Updated 24th January 2020
- refund or exchange items returned to us within 90 days of receiving your order.
- accept goods in original packaging with tags and hygiene strips in tact.
- process refund requests within one working day.
- exchange unwanted/unworn items received after the 90 day period with a gift card. Subject to item meeting the above criteria.
- not deduct any hidden charges from your refund**
Can I return sale items?
Are there any items that cannot be returned?
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
How do I return an item for a refund or exchange?
To arrange a return or exchange, please complete the online returns portal to receive your unique Returns Authorisation (RA) number. For exchanges please state the new items model name, size and colour on the form so that we can process your exchange once your returned goods have been received and inspected. Exchanges can be made more than once on the same order and we will offer free shipping on your first exchange request only.
NOTE: If you wish to receive your item sooner, place a new order and we will ship this out to you.
Do you offer free returns?
UK Customers - Yes
Customers based within the UK will receive a free returns label generated by Collect+ (Plus) a hassle free returns service without those post office queues. Once you have completed the online returns portal, a returns label will be emailed to you to print. Please allow up to 24 hours to receive your label.
You will receive a refund confirmation via email once goods have been received. Please allow up to 14 business days for funds to clear into your bank account.
Worldwide Customers - yes
International customers will receive a free returns label generated by DHL once they have completed the online returns portal. You will require a printer in order to print the label and place on your package. Further instructions on returning your items will be sent to you by email. Please allow up to 24 hours to receive your label.
You will receive a refund confirmation via email. Please allow up to 14 business days for funds to clear into your bank account.