FAQ SECTION

Order Enquiries

How do I place an order?

Ordering online from Peeping-T is easy. When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Bag at any time by clicking on the ‘Bag’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and pay for your order. After your order has been placed you will receive two emails. The first will be your order confirmation, confirming the items you have ordered. Be sure to check all information is correct. The second email will be your delivery confirmation email confirming your order has been dispatched.

How do I checkout online?

Once you have placed all your orders, simply click the ‘Checkout’ button. You will then be prompted to enter your contact details and preferred shipping address. Note you can choose a different shipping address from your billing address. (A billing address is where your card is registered e.g. your home address) Next, choose your preferred delivery option and add any additional information regarding your order e.g. a gift message. Enter any discount codes or credit vouchers that you may want to use in the 'Promo' field. Finally, you will then be asked to enter your card details to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order.

I've just place an order, where is my confirmation email?

Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at customercare@peepingt.com

I am unable to place an order, what can I do?

We are more than happy to manually process your order for you via phone or PayPal, in the event of any technical difficulties you may experience. Simply send an email to orders@peepingt.com with a screen shot of the items you wish to purchase.If an error message occurs at checkout, this may be due to a credit/debit card problem, or a defect with the shipping or billing address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at customercare@peepingt.com

Did you receive the order I just placed?

After you place your order on peepingt.com, a confirmation email will be sent to your email address once it has been processed. Once the item has been shipped you will receive a delivery confirmation and instructions on how to track your delivery. Please note that we process all orders within 24 hours, exceptions are made where orders are placed during the weekend or UK bank holiday period.

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order prior to goods being dispatched. We aim to process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team at customercare@peepingt.com with your change/cancellation request details included in the email. This will minimise the processing delay with your order due to the changes.

How can I update my delivery address?

It is only possible to make a changes to your delivery address prior to goods being dispatched. Any changes to a delivery address please email us at customercare@peepingt.com Changes to your shipping address can only be made if your order has not been shipped.

How can I track my order?

You will receive a confirmation email once your order has been shipped. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.You will be able to track your order on our site, all you need is your email address and order number. To track a parcel, go to: https://www.peepingt.com/pages/track-my-orderIf you are having problems with tracking your item please contact customercare@peepingt.com.

How can I update my delivery address?

It is only possible to make a changes to your delivery address prior to goods being dispatched. Any changes to a delivery address please email us at customercare@peepingt.com Changes to your shipping address can only be made if your order has not been shipped.

RETURNING GOODS Enquiries

How can I return an item?

To arrange a return or exchange, please complete the online returns portal to receive your unique Returns Authorisation (RA) number. For exchanges please state the new items model name, size and colour on the form so that we can process your exchange once your returned goods have been received and inspected. Exchanges can be made more than once on the same order and we will offer free shipping on your first exchange request only. 


 NOTE: If you wish to receive your item sooner, place a new order and we will ship this out to you straight away.


Can I return a sale item?

Returns and exchanges are available on sale items, however, exceptions apply. Please refer to our returns policy for further details.

Are There Any Items That Cannot Be Returned

The right to cancel does not exist for the following contracts: 
  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised. 
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery

How Do I Return An Item For A Refund Or Exchange?

To arrange a return or exchange, please complete the online returns portal to receive your unique Returns Authorisation (RA) number. For exchanges please state the new items model name, size and colour on the form so that we can process your exchange once your returned goods have been received and inspected. Exchanges can be made more than once on the same order and we will offer free shipping on your first exchange request only. 


NOTE: If you wish to receive your item sooner, place a new order and we will ship this out to you.

Do You Offer Free Returns?

UK Customers - Yes 

 Customers based within the UK will receive a free returns label generated by Collect+ (Plus) a hassle free returns service without those post office queues. Once you have completed the online returns portal, a returns label will be emailed to you to print. Please allow up to 24 hours to receive your label.You will receive a refund confirmation via email once goods have been received. Please allow up to 14 business days for funds to clear into your bank account.


Worldwide Customers - Yes 

International customers will receive a free returns label generated by DHL once they have completed the online returns portal. You will require a printer in order to print the label and place on your package. Further instructions on returning your items will be sent to you by email. Please allow up to 24 hours to receive your label.You will receive a refund confirmation via email. Please allow up to 14 business days for funds to clear into your bank account.

Stock Enquiries

What if an item is sold out in my size?

Our items can sell out within hours and we are not always able to restock them. However we are happy to approach the designer if there is a particular item your are interested in purchasing. Simply contact us at customercare@peepingt.com. Sale items are rarely restocked and may not return once sold out.

Do you have a size chart?

We have a size guide for you to follow on each of the product pages. If you have specific questions about an item , please contact customercare@peepingt.com.

Can I purchase your items in store?

PEEPINGT.COM is an online only boutique. We’ve taken the hassle out of 'shopping till you drop' so that you can shop from the comfort of your own home 24/7 and deliver right to your door at the click of a button.